Frequently Asked Questions

Frequently Asked Questions

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Why choose Steele Services?

With 27 years of experience in the industry, Steele Services is the trusted name in restoration in Goodlettsville, TN. Our IICRC certified technicians follow industry standard procedures for quality you can count on. We offer 24-hour emergency service and can work directly with your insurance provider to make the process as easy as possible for you.

What does my insurance cover?

Insurance coverage is very situationally dependent. Each policy from each different company will have different levels and types of coverage. The best way to know if your damage is covered is to keep a copy of your policy on hand and call your agent directly with any questions you might have.

What can I do to minimize damage until an adjuster gets here or repairs can start?

As a homeowner, seeing your home damaged is extremely stressful and it's difficult to know the right course of action. Will trying to clean up on your own help or just make things worse? No matter what kind of damage you've incurred, the very first thing you should do is take photographs as long as the area is safe for you to be in. If you have water damage, the best thing to do is extract as much standing water as you possibly can while you wait for help. If you have fans, set them to start drying things as much as possible. They won't be enough to completely dry the area, but they can help to minimize the chance of secondary damages. In the event of mold or fire, it's best to just leave the damage alone until a professional can address it. Disturbed mold can disperse spores throughout the home and fire damages can be made worse if improper cleaning techniques are used.

How long will the process take?

The length of time for proper restoration to occur is dependent on the type and size of the damage. A typical water damage usually takes 5-7 days for drying and removal of any unsalvageable materials. Mold remediation can take anywhere from a few hours to several days depending on the extent of the damage. Fires cause the most extensive damage and can take weeks for restoration to be completed. Keep in mind, these are all estimates and they're only for the restoration portion of the job. The rebuilding portion of the job, where everything is put back into place, has its own separate process and timeline.

Does homeowner's insurance cover water damage?

Most homeowner's policies cover most water damages, but not all water damages are created equal. There can be a lot of exceptions to coverage depending on the intricacies of your policy. This is why it's a good idea to be familiar with your policy and call your agent right away when a damage occurs.

How can I prevent water damage?

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance as well as sump pump and appliance maintenance are effective ways to avoid preventable damages. If you live in a cold climate, preparing your home for the winter can also help avoid damage. Finally, it';s a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.

What happens to all of my wet belongings?

If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your restoration team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.

How do I know for sure what caused the water damage to my property?

Identifying the source of the water damage is one of the first steps in both the insurance claim process but also before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.

Proudly Serving the Middle Tennessee Area Since 1993

Commercial and residential water damage restoration services to Sumner, Robertson, Davidson, Wilson, Rutherford and Williamson Counties.

  • Belle Meade
  • Berry Hill
  • Brentwood
  • Forest Hills
  • Franklin
  • Goodlettsville
  • La Vergne
  • Lebanon
  • Oak Hill
  • Ridgetop
  • Nashville
  • Gallatin
  • Hendersonville
  • Millersville
  • Mitchellville
  • Murfreesboro
  • Portland
  • Springfield
  • White House
  • Westmoreland
Proudly Providing Water Damage Restoration Services to Sumner, Robertson, Davidson, Wilson, Rutherford and Williamson Counties